This climate creates job opportunities in computer system operation to support the industry growth. The computer system operation personnel or known as computer system technician by most of the organizations is the first level of the computer technical support classification. It is distinguished from the higher level Computer Specialist class by the latter’s more advanced and specialized responsibility to provide support. As part of the computer system operation team, computer system technicians are much sought after by many organizations that depends strongly on reliable working condition of computer system.

Generally, computer system technicians perform computer and peripheral set-up, installation and tests of computer hardware and software, server installation and maintenance, network connectivity set-up, as well as maintenance and basic repair of equipment. In addition, they may also be responsible to keep records of software and equipment, take details of user problems by phone, in person or via e-mail, and identify and solve computer problems. As the computer system technician is defined as a skilled-job area, its career advancement very much depends on individual experience and performance