The information system administration personnel under the business management sub sector.

IT support professionals perform a variety of duties that range from installing applications to designing complex computer networks and information databases. A few of the duties that IT professionals perform may include data management, networking, engineering computer hardware, database and software design, as well as the management and administration of entire systems. The latter is the role of information systems personnel where they will be responsible for managing information systems in their respective organisations.

Currently, Malaysia is making effort to steer the economy towards a knowledgebased one. Furthermore, “Vision 2020”, Malaysia’s long term vision, calls for sustained, productivity-driven growth, possible only with a technologically literate, critically thinking workforce, prepared to participate fully in the global economy of the 21st century. According to the European Commission, the importance of ICT’s lies less in the technology itself than in its ability to create greater access to information and communication in under served populations.

Many countries around the world have established organisations for the promotion of ICT, because it is feared that unless less technologically advanced areas have a chance to catch up, the increasing technological advances in developed nations will only serve to exacerbate the already-existing economic gap between technological “have” and “have not” areas.